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A VoIP (Voice over Internet Protocol) Custom Dial Translation is a set of rules or configurations that modify the way phone numbers are dialed and routed in a VoIP system. Essentially, it translates or adjusts dialed numbers to conform to a specific format required by the VoIP service, whether that means adding area codes, removing prefixes, or adjusting international dialing formats. This customization ensures that the VoIP system correctly routes calls according to the intended destination and adheres to any regional dialing norms or specific organizational requirements. Custom Dial Translation is particularly useful for businesses that need to streamline dialing patterns, integrate with multiple locations, or adjust for specific customer needs in their communication systems.

This feature has a 1 time fee of $ 50.00

Call recording is the process of capturing audio from phone conversations or other telecommunication channels. This feature is commonly used in businesses and customer service settings to monitor interactions, maintain records, ensure compliance, and improve service quality. Recordings can be stored digitally for easy access, analysis, and future reference. In some industries, call recording is essential for regulatory compliance, providing accountability and allowing companies to review conversations for training and quality assurance.

This feature has a Monthly fee of $ 5.00 per extension.

A toll-free A2P (Application-to-Person) campaign allows businesses to send automated text messages to customers using a toll-free number (such as an 800 or 888 number). These campaigns are commonly used for customer notifications, alerts, two-factor authentication, marketing messages, and other business-to-customer communications.

Key aspects include:

1. Toll-Free Numbers: Messages are sent from toll-free numbers, which customers can also reply to, making it more accessible for customer engagement.
2. Campaign Registration: In the U.S., businesses must register their toll-free A2P campaigns with the carriers to ensure higher message deliverability and compliance with industry regulations.
3. Compliance & Trust: Registered campaigns help carriers identify and filter out spam, ensuring legitimate messages reach customers. Compliance with regulations also reduces the risk of messages being blocked.
4. Increased Deliverability: Registered A2P campaigns generally have a higher success rate and faster delivery, as carriers recognize the number as an authorized business sender.
5. Enhanced Customer Engagement: Toll-free A2P campaigns enable businesses to build trust with customers by using familiar and accessible toll-free numbers for communication.

This setup is ideal for businesses needing reliable, large-scale messaging for customer engagement without being flagged as spam.

This feature has a 1 time fee of $ 100.00 and Monthly fee of $ 15.00

An SMS campaign is a marketing strategy that uses text messaging (Short Message Service, or SMS) to communicate directly with an audience. Businesses use SMS campaigns to send promotional messages, alerts, updates, reminders, and other time-sensitive information to subscribers or customers via their mobile devices. This method is popular for its high engagement rates, as SMS messages are often read within minutes of being received.

Key elements of an SMS campaign include:

• Opt-In Requirement: Recipients must opt-in to receive SMS messages, ensuring compliance with legal standards and fostering trust.
• Short, Clear Messages: Due to character limitations, SMS messages are concise and to the point.
• Personalization and Timing: Campaigns often include personalized content and are timed for maximum impact.
• Call to Action (CTA): Many SMS messages include a CTA, encouraging recipients to engage immediately (e.g., “Click here,” “Reply YES,” or “Visit us today”).

SMS campaigns are widely used across industries for promotions, event updates, transactional alerts, appointment reminders, and customer support notifications.

This feature has a 1 time fee of $ 100.00 and Monthly fee of $ 15.00