OmniResponse is a cloud contact center platform built for Miami-Dade and Broward businesses — voice, call queues, SMS, chat, email, supervisor tools, and call recording, backed by a local South Florida team that picks up the phone.
A simple ring group rolls a call until someone answers. A real business call center in Miami needs more: skills-based call queues, supervisor oversight, live reporting, and a unified view of every conversation. OmniResponse delivers all of it on one hosted contact center platform.
With OmniResponse, your team runs voice queues, monitors agents in real time, displays live wallboards, records calls when needed, and handles omnichannel communication across voice, SMS, chat, and email — whether you operate a lean voice-only desk or a full omnichannel contact center in Miami-Dade or Broward.
Per-seat pricing for your Miami contact center — pay only for the agents you run. Mix voice-only and omnichannel seats on the same platform, and add call recording to any seat.
A full inbound/outbound voice contact center seat. Everything an agent needs to take and route calls, with supervisor oversight built in.
One agent screen for voice, SMS, web chat, and email — with full conversation history that follows the customer across every channel.
OmniResponse gives supervisors direct, real-time control of the floor — coach agents live, watch the numbers move, and step in the moment a queue starts to slip.
Route every caller to the right agent, control how calls flow during a rush, and keep callers from falling through the cracks.
Add Omni-Channel Agent seats to handle more than voice. Every conversation lands in one agent screen, with history that follows the customer across channels.
Inbound and outbound calling with full queueing, routing, and supervisor tools.
Two-way business text messaging handled in the same agent workspace.
Web chat conversations routed to available agents alongside calls.
Email handled as part of the unified contact history per customer.
OmniResponse is delivered and supported by Communications Unlimited, a South Florida telecom company serving Miami-Dade and Broward since 1984. When you need help, you reach a local support team that knows your deployment — not an offshore queue.
Because we're a full-service provider, the same team can support the infrastructure around your contact center: dedicated business internet, business VoIP in Miami, structured cabling, and fiber services — all under one roof. Have a project to scope? Contact Communications Unlimited and we'll map it out with you.
National platforms like Five9, NICE CXone, Genesys Cloud, and RingCentral RingCX are capable products. OmniResponse is positioned for Miami businesses that want a practical contact center plus direct, local telecom support — one team that can also handle the internet, phones, and cabling behind it.
| Feature / Factor | CUI — OmniResponse | Five9 | NICE CXone | Genesys Cloud | RingCentral RingCX |
|---|---|---|---|---|---|
| Starting Price / Agent / Mo | $75 voice / $85 omni | ~$119–159 (Core) | ~$71 → $249 (Mpower) | ~$75 → $240 (CX1–CX4) | ~$65 annual / $75 monthly |
| Seat Minimum | ✔ None — start with one | ✘ 50-seat minimum | ⚡ Sales-led, varies | ⚡ Varies by tier | ✔ Low / flexible |
| Voice-Only & Omnichannel Seats | ✔ Mix on one platform | ✔ Add-on tiers | ✔ Digital + voice tiers | ✔ Tiered (CX1–CX4) | ✔ 20+ digital channels |
| Local South FL Support | ✔ Dedicated local team | ✘ National / offshore | ✘ National / offshore | ✘ National / offshore | ✘ National call center |
| On-Site Install & Training | ✔ Included | ✘ Self / partner | ⚡ Paid implementation | ⚡ Paid implementation | ✘ Self-setup |
| Call Recording | ✔ $5/seat — any seat | ⚡ Add-on / tier | ⚡ Tier-dependent | ⚡ Tier-dependent | ✔ Included |
| Cabling + Fiber + Voice Bundle | ✔ All under one roof | ✘ Software only | ✘ Software only | ✘ Software only | ✘ Software only |
Competitor pricing sourced from published rates and third-party CCaaS analysis as of June 2026. Prices and terms subject to change. The best platform depends on required features, scale, integrations, and budget — contact CUI to compare against your specific needs.
Our local team handles every step — you don't design a queue or launch an agent without us beside you.
We review your current setup, agent count, channels, and goals for the contact center.
We design ring strategies, queues, business-hours routing, and supervisor structure.
We configure numbers, agent users, seats, recording, and routing to match the design.
We test the flows, launch the platform, train your team, and provide ongoing local support.
OmniResponse is a cloud contact center solution from Communications Unlimited for businesses that need call queues, agent routing, supervisor tools, reporting, call recording options, and omnichannel communication.
Voice Agent seats are $75.00 per seat per month. Omni-Channel Agent seats are $85.00 per seat per month. Call Recording is available as a $5.00 per seat per month add-on.
Yes. OmniResponse supports voice-only agent seats for businesses that mainly need inbound and outbound calling, queues, and supervisor visibility.
Yes. Omni-Channel Agent seats support voice plus additional communication channels such as SMS, chat, and email.
Call recording is available as an add-on for $5.00 per seat per month.
Yes. OmniResponse includes supervisor features such as listen, whisper, barge, wallboards, alerts, and reporting.
Yes. Communications Unlimited supports businesses throughout Miami-Dade, Broward, and South Florida.
Deployment timing depends on the call flow, users, numbers, routing requirements, and integrations. Communications Unlimited can review the project and provide a realistic deployment plan.
OmniResponse may be a good fit for businesses that want a practical contact center platform with local telecom support. The best option depends on required features, scale, integrations, and budget.
Yes. Communications Unlimited can support the broader infrastructure around the contact center, including business internet, VoIP, structured cabling, and network services.
Get a free OmniResponse assessment from our South Florida team. We'll size your seats, map your queues, and build a plan that fits.
Talk to a real, locally based person — no sales scripts, no offshore call center.
Serving South Florida since 1984. The same team can also handle your business internet, VoIP, structured cabling, and fiber — all under one roof.
We'll get back to you within one business day.
We'll get back to you within one business day.